FAQ

Shipping policy

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.

All orders are shipped via Australia Post from Melbourne, Australia. Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order.

Free standard shipping on all AU orders over $100

$9.95 Express Shipping on all AU orders

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.

We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.

Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order. Please check their postage and delivery calculator for estimated delivery times to your area. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.

If you have selected Express delivery we recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If you will not be present to accept your delivery your order will be carded and taken to the nearest post office.


$20 INTERNATIONAL SHIPPING to New Zealand

All International Orders are shipped with DHL express and are delivered within 3-14 days from dispatch.

Globe International does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

www.customs.govt.nz/features/internetshopping/Pages/default.aspx

Important Message: Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. We are working with Australia Post to deliver your parcel as safely as possible.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.

To cancel an order please call +61 3 8534 9960

or email contact@globebrand.com and we will respond to your message as soon as possible.

Once your order has been allocated a tracking number and dispatched, it can take up to 24 hours for initial scans to register with the Australia Post website. 

If you find that the tracking information is still not showing after 24 hours, please contact our Customer Service team who will be able to help.

If your order is placed on a weekend or public holiday it will be picked and shipped on the next business day. 

As our warehouse is in Victoria we follow the Victorian public holiday calendar, please see the link below.

http://www.business.vic.gov.au/victorian-public-holidays-and-daylight-saving/victorian-public-holidays

Returns and exchanges

R8gzwear can provide an exchange or refund for your order if unworn and in original condition within 4 weeks of purchase.

We can provide an exchange or refund for your order as long as your item is placed back into its original packaging, with all original tags attached. Please include the original invoice, as well as a note indicating what you would like done with your return. Full priced items may be returned within 4 weeks from the date purchase.

We can provide an exchange or refund for your order as long as your item is placed back into its original packaging, with all original tags attached. Full priced items may be returned within 4 weeks from the date purchase, via mail or Australia Post.

Once your return has been processed, please allow 2-5 business days for the funds to clear into your account.

We do not accept returns or exchanges on sale items.

If you have purchased your product from our online store please send through pictures and description with your order number to contact@globebrand.com.

If you have purchased from another retailer, they will generally replace/refund the item.

For this reason, we ask customers where possible to return to the store from which they purchased the item, where they can receive an exchange or refund for faulty goods.

You will need to have some sort of proof of purchase (bank statement, receipt) in order to get a replacement or store credit.

FAQ

To cancel an order please call +61 3 8534 9960 or email contact@globebrand.com and we will respond to your message as soon as possible.

All orders placed prior to 10:00 AM AEDT will be dispatched the same day. All orders placed after 10:00 AM AEDT will be dispatched the following day. Please allow 2-5 working days for standard delivery in Australia. International delivery times will vary. All orders in Australia are delivered by Australia Post.

If you have received an item in your delivery that you did not order, please email our Customer Service team via contact@globebrand.com with your order number and details of what you received and we will be able to assist you further.

If valid, you can enter a promo code on the order confirmation page at checkout.

Our website inventory updates every hour with the latest stock information, however occasionally certain styles can sell out due to popularity. If this does occur, we will notify you as soon as possible by phone or email.

R8gzwear uses Shopify Payments to process credit card transactions and we accept Visa, Mastercard and American Express. We also accept Afterpay. We do not accept Cash, cheque or Cash-on-delivery (COD).

R8gzwear uses Shopify Payments to process all credit card transactions. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify.

Yes we do for Australian orders, all you need to do is select Afterpay when checking out.

If you don't currently have an Afterpay account all you need is:

1) An Australian Visa or Mastercard debit/credit card;

2) To be over 18 years of age;

3) To live in Australia

To see Afterpay’s complete terms, visit https://www.afterpay.com.au/terms

All items on r8gzwear.com.au are displayed in AUD. 

International card holders may have conversion fees applied to payments. Please contact your bank for information regarding International purchases

Yes we do, please contact contact@globebrand.com with your location and we can pass you on to the closest R8gzwear sales representative.